Terms and Policies

Effective date: November 3, 2022


All text and images and videos copyright Memory My Way, LLC (“MMW”).  All content cannot be redistributed or shared without written permission.  Contact [email protected] for permission.


Client Use:

All MMW materials, including all associated text, video, and images, are owned and copyright by Memory My Way, LLC (“MMW”).  By purchasing at MMW, the client expressly agrees: (i) that the content is solely for client’s personal use, and (ii) to not share or redistribute any material or content without Memory My Way’s advance written permission.


There are two types of upgrades at MMW - the number of photos the client wants to submit and our curation services. Optional upgrades can be ordered when connecting with your Designer. A separate request for payment will be sent when an upgrade is requested. 

1. Photo Number Upgrades: For more information on photo number upgrades and pricing go here.

2. Curation Concierge Service Upgrade: For more information on Curation Concierge and pricing go here.

Please email [email protected] with questions about upgrades.



Custom Book Returns:

Since the Client will be approving photo books before printing. Memory My Way will only accept returns on photo books when the book is NOT printed exactly as approved OR in the unlikely event the book was damaged in shipping. 

Return requests can be sent to [email protected]  Please include the words RETURN REQUEST and your last name in the subject and detail the issue. 

Client satisfaction is very important to us. Memory My Way will make every effort to work with you to fix any print issues, including a full replacement if necessary.


Moments Books Returns:

If you are not satisfied with your Moments Book, we will accept returns as long as the book is in its original condition. Please also let us know if the book is damaged in shipping.

Return requests can be sent to [email protected]  Please include the words RETURN REQUEST - Your Order Number and your last name in the subject and detail the issue. 


Limitation on Liability; Assumption of Risk:

Memory My Way is not responsible for any cost, expense, loss or other liability, which directly or indirectly arises from the Client’s use of and reliance on the MMW material.  

The Client assumes all risk of photo or video data loss and all other loss resulting from any aspect of Client’s use of and reliance on the MMW material - especially the information inside of the Cloud Concierge. 


Contact Us

If you have any questions or concerns please contact us:

  • By email: [email protected]
  • By phone number: 317-534-7554
  • By mail:74 Rickman Street, #161 Clayton, GA 30525