Terms and Policies

Effective date: September 14, 2021

All text and images and videos copyright Memory My Way, LLC (“MMW”).  All content cannot be redistributed or shared without written permission.  Contact [email protected] for permission.

 

Client Use:

All MMW materials, including all associated text, video, and images, are owned and copyright by Memory My Way, LLC (“MMW”).  By purchasing at MMW, the client expressly agrees: (i) that the content is solely for client’s personal use, and (ii) to not share or redistribute any material or content without Memory My Way’s advance written permission.

 

Payment:

MMW offers two types of payments for services and photo book fees. Clients can choose to pay monthly or pay in full (one time per year). Both are recurring payments.

Monthly will be charged to the card or PayPal account on file each month on the date the client originally signed up until cancelled.

In Full (Yearly) will be charged to the card or PayPal account at the time of the purchase and every year thereafter until cancelled.

A book credit will be applied to the Client’s account every 12 months as part of the plan to get photo books done year after year. 

Additional books or duplicates can be purchased and designed within a year. Contact [email protected] to arrange for additional books. 

Recurring charges can be cancelled by contacting [email protected] 

See also Cancellation Policies below. 

 

Upgrades:

There are two types of upgrades at MMW - the number of photos the client wants to submit and our curation services. Optional upgrades can be ordered at the time of the Client’s book order (when connecting with your Designer). 

1. Photo Number Upgrades: For more information on photo number upgrades and pricing go here.

2. Curation Concierge Service Upgrade: For more information on Curation Concierge and pricing go here.

Please email [email protected] with questions about upgrades.

 

Cancellation Policy:

Monthly Payers: Client can cancel ANYTIME prior to printing a book. Because the cost to print the photo book and the design fees are wrapped up in the low monthly fee, a cancellation fee may apply if the Member prints a book AND wants to cancel prior to the end of the 12 months. A chart of fees is provided below. These fees ONLY apply if a book is printed, otherwise the Client can cancel at any time (see also Refund Policy for Monthly Payers below.)

 

Yearly Payers: Client can cancel ANYTIME (see also Refund Policy for Yearly Payers below.) 

 

Cancellations requests can be sent to [email protected] 

 

Refund Policy:

Memory My Way does not extend refunds for either payment option. 

If the client is paying on the monthly plan and requests to cancel their payment, no refunds for past months will be paid, as the Client has had access to MMW’s material and content.

For Monthly Payers, the MMW account will be terminated within 24 hours and depending on the client’s payment date, the client may have access to the MMW material until the next charge date. When the date arrives, no charge will be assessed and the client will no longer have access to MMW.

For Yearly Payers, the MMW account will not be renewed for an additional book credit on the renewal date. Client will have access to MMW until that date.

Please email [email protected] with questions about our Refund Policies.

 

Photo Book Returns:

Since the Client will be approving photo books before printing. Memory My Way will only accept returns on photo books when the book is NOT printed exactly as approved OR in the unlikely event the book was damaged in shipping. 

Return requests can be sent to [email protected]  Please include the words RETURN REQUEST and your last name in the subject and detail the issue. 

Client satisfaction is very important to us. Memory My Way will make every effort to work with you to fix any print issues, including a full replacement if necessary.

 

Limitation on Liability; Assumption of Risk:

Memory My Way is not responsible for any cost, expense, loss or other liability, which directly or indirectly arises from the Client’s use of and reliance on the MMW material.  

The Client assumes all risk of photo or video data loss and all other loss resulting from any aspect of Client’s use of and reliance on the MMW material - especially the information inside of the Cloud Concierge. 

 

Contact Us

If you have any questions or concerns please contact us:

  • By email: [email protected]
  • By phone number: 317-534-7554
  • By mail:74 Rickman Street, #161 Clayton, GA 30525